Shipping Policy

At AFTERVELA, every order is carefully prepared and shipped in plain, discreet outer packaging. The package will not display revealing product names or images.

IS SHIPPING FREE?

Standard shipping is $8.99 for most orders.

We offer free standard shipping on orders over $69.00 after discounts and before applicable taxes.

Shipping fees and available delivery methods will be displayed at checkout.

WHEN WILL MY ORDER BE SHIPPED?

Orders are generally processed within 2–4 business days before shipment.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. During holidays, promotions or periods of high demand, processing may take slightly longer.

WHY IS MY ORDER ARRIVING IN SEPARATE PACKAGES?

AFTERVELA works with multiple domestic and international fulfillment locations.

When an order contains multiple items, products may be shipped separately depending on availability and warehouse location. This allows us to send available items without delaying your entire order.

You may therefore receive:

More than one package
Separate tracking numbers
Packages arriving on different days

There will be no additional shipping charge for split shipments.

WHEN WILL I RECEIVE MY ORDER?

Delivery time depends on your location, the shipping method selected and the warehouse fulfilling your order.

Estimated delivery times after dispatch are shown below:

Destination    Estimated delivery time
United States and Canada    10–15 business days
United Kingdom    10–15 business days
European Union    10–20 business days
Australia    10–15 business days
New Zealand and Oceania    10–20 business days
Chile and Brazil    12–25 business days
Colombia and Argentina    12–25 business days
Asia and other destinations    12–25 business days

For orders shipped to Brazil or Chile, a valid tax identification number such as a CPF, CNPJ or other locally required customs number may be necessary.

These delivery periods are estimates and do not include order-processing time. Delays may occasionally occur due to customs inspections, local postal services, severe weather, holidays or other circumstances outside our control.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, a tracking link will be sent to the email address used at checkout.

Tracking information may take 2–5 business days to update after the package has been dispatched. This is normal while the parcel is being transferred to the local carrier.

For split shipments, each package may have its own tracking number.

WHAT HAPPENS IF MY PACKAGE IS DELAYED OR LOST?

International shipments may occasionally be delayed in transit or held by customs.

If your tracking information has not updated for an extended period, please contact our customer support team with your order number. We will work with the shipping carrier to investigate the shipment.

If a package is officially confirmed as lost or returned to the sender, AFTERVELA will review the situation and may arrange a replacement or another appropriate resolution in accordance with our Refund and Return Policy.

AFTERVELA is not responsible for delays caused by customs authorities, local postal services, incorrect addresses or circumstances outside our reasonable control.

WHAT IF I ENTERED THE WRONG ADDRESS?

Please review your delivery address carefully before completing your purchase.

Address changes are only possible before the order has been processed or shipped. Contact us as soon as possible if you notice an error.

Once a package has been dispatched, we cannot guarantee that the address can be changed or that the shipment can be redirected. AFTERVELA is not responsible for packages delivered to an address entered incorrectly by the customer.

WILL I BE CHARGED CUSTOMS DUTIES OR TAXES?

Product prices displayed on our website are shown in USD and may not include import duties, customs fees or local taxes.

Depending on your destination, additional charges may be applied when the package enters your country. These charges are determined by the local customs authority and are the responsibility of the recipient.

AFTERVELA does not control or collect these fees and cannot predict their amount. Customs-related delays and unpaid import charges are outside our control.

Please contact your local customs office for further information before placing an order.

CAN I CANCEL MY ORDER?

Cancellation requests must be submitted within 24 hours of placing the order.

We will make every effort to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing.

Orders that have already been shipped cannot be cancelled. After delivery, the order will be handled according to our Refund and Return Policy.

NEED HELP?

For questions about an order, please contact the AFTERVELA customer support team and include:

Your full name
Order number
Email address used at checkout
A brief description of the issue

We will respond as quickly as possible during our normal business hours.